Read this Use Agreement in its entirety before placing any order (this includes all orders including those provided over the phone). If you place an order you are accepting all terms as if your signature is on the agreement. This site is not owned, operated by, have any affiliation with, any federal, state, county, or city government, or any department, bureau, division, or agency of any of the foregoing (the “government”).

  1. PLACING AN ORDER. You agree to abide by this Use Agreement, as may be amended from time to time (“U.A.”) when using www.goldstarservicedogs.com ("Site”) This U.A. and the related Privacy Policy constitutes the entire and only agreement between us and you, and replaces any and all prior agreements, representations, warranties and understandings with respect to this Site, the content, products or services provided by or through this Site, and the subject matter of this Agreement. Most of the information included in this Site is a compilation from a variety of sources and are to be seen and used as information only,  are subject to change at any time without notice. Although due diligence is used to keep the information seen on this Site accurate and current, you assume the risk that any portion of the information on may be incomplete, inaccurate, out of date, or may not meet your needs and requirements. 
  2. NO GOVERNMENT AFFILIATION. This Site is not owned or operated by, nor affiliated with any Government entity. This Site is an independent organization who provides supplies and services related to service dogs, emotional support dogs, and therapy dogs, and is an affiliate of the ADA or any government agency. This Site provides information on certain laws in relation to Service Dogs and Emotional Support Animals. The use and/or purchase of any product/services on This Site is not a requirement under any law, it's sole purpose is to ease potential issues in certain public situations with your dog, and, while we strive to ensure all information current and accurate, it is provided without warranty of any kind and is on an "as is" basis. It is your responsibility to obey all laws as they apply to your situation. Having a Service Dog is a responsibility, not a right granted by the Americans with Disabilities Act (ADA) or other local laws. Any registration provided by This Site is done so via the honor system and any individual found to violate this Use Agreement (which includes but is not limited to the misrepresentation of a Service or Assistance Animal) will immediately be removed and banned from our database. A registration through This Site does not qualify an animal as being a Service Dog or ESA, nor does it qualify an individual as a Service Dog Handler or provide any special rights, legal or otherwise. We reserve the right to refuse service or remove an individual is they are found to not adhere to our standards of training and behavior, thereby voiding any registration causing it to be invalid. The law does not require that Service Dogs or ESA' owners show or have any form of identification (this includes vest, special harness, registration or ID cards) The law also does not require that a Service Dog or ESA be trained by any specific organization or entity.
  3. COPYRIGHTS AND TRADEMARKS. The items published and/or used on This Site including but not limited to its content, information, designs, articles, opinions/comments, text, photographs, images, as well as logos, domain names, , service marks, and any other forms of intellectual property is owned by the Goldstar Service Dog Center its affiliates, partners and others, and are protected by law. You cannot acquire any ownership rights to any of its items viewed through This Site without express written consent/permission of the appropriate owner. The posting of items and information on This Site is for viewing and educational purposes only and does not provide you any express or implied license to those items/information.
  4.  WARRANTY DISCLAIMER. This Site does not provide any warranty, all services and information is on an "as-is" basis, the user is directed to use at your own risk. 
  5. INQUIRIES AND RESPONSES. A response from any associate of the Company to any inquiry should be used as information and for educational purposes only. We are not empowered to make legal decisions pertaining to your rights and any response given should not be interpreted as legal advice of any type.
  6. NOTICES. Communications made via this Site or the Companies e-mail shall in no way be deemed to constitute legal notice to the Company or any of its officers, employees, agents or representatives, such as where notice to the Company is required by contracts, or any Government laws, rules, or regulations.
  7. JURISDICTION/GOVERNING LAW. This Agreement shall be treated as though it were executed and performed in Pahrump, Nevada and shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to conflict of law principles. You hereby irrevocably consent to the exclusive jurisdiction of the state or federal courts in Pahrump, Nevada in all disputes arising out of or related to the use of This Site. Any cause of action you may have with respect to your use of this Site must be commenced within one (1) year after the claim or cause of action arises, otherwise it will be forever waived and barred.
  8. MODIFICATION OF TERMS. We the Company reserves the right to revise the Use Agreement at any time by updating this posting. By continuing to use The Site you agree to comply with any and all revisions It would be prudent of you to review this page periodically to stay current with the Use Agreement as any modifications are valid and binding upon you.
  9. SEVERABILITY/WAIVER. If a court of competent jurisdiction finds any term or condition in this U.A. to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of this Agreement shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party. To the extent that anything in or associated with This Site is in conflict or inconsistent with this U.A, this U.A. shall take precedence.
  10. RETURN/REFUND POLICY. Our return/refund policy applies only to our products (vest, leash, collar, bandanna), only those that have not been customized with our embroidery option and is only valid up to 15 days from the date you receive the order. Custom orders are NOT eligible for refund or exchange. Registrations are NOT eligible for refund or exchange as they are specific to the individual and cannot be returned into inventory. Items will only be eligible for exchange if they are returned in new condition.  You must contact us within 15 days of receipt of your items for instructions on returning the items for exchange or to receive your refund.